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FREQUENTLY ASKED QUESTIONS

A. Sealy Posturepedic beds are designed to minimise partner disturbance. The Duraflex® Foundation provides an elimination of sideways sway while the Posturepedic spring unit is designed to conform and compress only where weight is being applied. The innovative Unicased® system provides the Posturepedic spring unit with a great level of stability, allowing vertical compression but virtually eliminating sideways movement. These unique features help to eliminate roll together.
A. When was the last time you thought about your bed? Many of us forget that our beds are the most utilised piece of furniture we own. In fact, if you sleep 8 hours a night, in 1 year you'll rack up 3,000 hours on your mattress. After 10 years, you'll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it's time to start thinking about renewing your sleep surface.
  1. You bought your current bed over ten years ago.
    The average life span of a quality mattress is approximately ten years. Mattresses older than that suffer from deteriorating comfort layers and diminished support capabilities.
  2. You wake up feeling more tired than when you went to sleep.
    Many of those wait too long to replace our beds. If you don't wake up feeling refreshed and rejuvenated, or if you feel any pain or discomfort, you've definitely waited too long.
  3. The couch feels more comfortable than your bed.
    Concentrate on the feel of your bed. Do you feel coils or bumps? Your body needs a smooth comfortable sleep surface to get a regenerative night's sleep. Your bed should enable you to sleep through the night with minimal tossing and turning.
  4. Your bed looks worn and uneven.
    Inspect your bed regularly for sags and imprints. If your mattress appears uneven, worn or frayed, maybe its time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to rotate your mattress to extend its durability and renew its comfort. If you 'inherited' your bed from a family member or friend, chances are you need to replace it.
  5. You've taken your mattress for granted.
    Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a closer look.
A. Prices range greatly: from about $699 to over $10,000 for a queen set. A good night's sleep is one of the best investments you can make, so buy the best sleepset you can afford.
A. A good foundation is as important as a good mattress. It acts much like a large shock absorber, taking a lot of the nightly wear and tear. And it contributes to your comfort and support. A brand new mattress placed on a worn foundation wears out faster. It can not give you the support you require. When you select the mattress, purchase a companion foundation - the two are designed to work together.
A. The Better Sleep Council advises to buy the highest quality bedding you can afford, and replace old bedding every 10 years.
A. Body impressions are normal and generally indicate that the comfort layers are working with your body as they should. Body impressions may appear to be more pronounced with King or Super King mattresses. Try to use the entire surface of your mattress and rotate the mattress as recommended in your Sealy Warranty. The base that your mattress is on may contribute to more pronounced body impressions forming. Sealy does not recommend putting a new mattress on an old base and strongly recommends purchasing a Sealy ensemble (both mattress and base).
A. There may be a 'settling' period of 4 to 8 weeks with your new mattress. Your new Sealy mattress will consist of brand new foams, silks, wools and cottons and these materials require time to conform to your body shape and weight.
A. If you are sleeping on a pillow top mattress, the comfort levels in the top of the mattress will conform to the shape of your body. The softer the comfort layers, the deeper you will sink into your mattress. Should you experience a heat issue with your mattress, Sealy suggests a number of options, including using cotton bed linen and woollen underlay's in conjunction with temperature reduction options in your home, such as fans and air-conditioning.
A. Any odour you detect with your mattress is generally a short term issue and should not last any longer than one or two weeks. If you continue to have concerns regarding the odour, we recommend you sprinkle bicarbonate of soda on the mattress, leave for as long as possible, then vacuum off. Alternatively place the bicarbonate of soda in a bowl in the bedroom, or spray on the mattress, a fabric deodoriser may also assist.
A. Noise may come from the mattress or the base. The best way to determine the source of the noise is to isolate the mattress from the base onto the floor and then attempt to replicate the noise. BASE ISSUE: There are a number of possible causes of noise with bases, including castors/glides not being fitted correctly, headboard fittings, or the base rubbing against a nearby power point. MATTRESS ISSUE: Misuse of the mattress (such as jumping) can generate noise. If the noise occurs whilst sleeping, we would suggest contacting our Customer Care Department to discuss the issue further.